Palmers Stores Ltd Online Purchases : Terms and Conditions
The contract between us:
We must receive payment of the whole of the price for the goods that
you order before your order can be accepted. Once payment has been
received by us we will confirm that your order has been received by sending
an email to you at the email address you provide in your order form. Our
acceptance of your order brings into existence a legally binding
contract between us.
Our right to refuse your order
We reserve the right to refuse to accept your order for any reason including,
without limitation and whether or not payment has been received by us, if:
- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to your area; or
- one or more of the goods you ordered was listed at an incorrect
price due to a typographical error or an error in the pricing information
received by us from our suppliers.
If we do refuse your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Product Descriptions
Product descriptions are to the best of our knowledge and as accurate
as possible, colour swatches are as accurate as possible, but the
actual product may vary slightly. Some pictures, where stated are
used for illustrative purposes only, actual products may differ slightly.
Sizes are also as accurate as possible, product may vary slightly.
Price
The prices payable for goods that you order are as set out in our
website.
You may be required to pay extra for delivery and it might not be
possible for us to deliver to some locations.
Silentnight Beds
Complaints & Collections
In the event of a complaint or collection, please Contact
Us directly. Palmers will deal with any issues or complaints directly.
Cancellations
Cancellations must be made within seven working days of receiving
goods.
Cancellations need to be notified, in writing through BedsBedsBedding.co.uk directly,
notification by phone is insufficient.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited when goods are returned and have been inspected for any defects, payment will be processed as soon as possible and in any event within 30 days of your order.
Un-notified cancellations may be subject to an administration charge.
Cancellations received after the seventh working day after receiving the goods may incur further charges.
Linens
Complaints
In the event of a complaint, BedsBedsBedding.co.uk hope to resolve
any issues, complaints or queries as quickly and as effectively
as possible. Please contact BedsBedsBedding.co.uk directly.
Linens are of the particular nature, that once used cannot be returned;
therefore it is essential that goods are inspected before use for
any manufacturing faults.
Faulty Goods
We can only accept the return of opened items, and items older than
seven days after delivery date, if they are faulty. If you wish to
return faulty goods you must send them back to us at our contact
address at your own cost and risk. We will be unable
to issue credits for items that we do not receive. We will issue
full credit for goods and delivery for faulty items that we receive within
30 days of customers receiving goods.
We are unable to exchange items that are not damaged, defective or incorrect.
In the event of us sending you a replacement for a damaged, defective or wrong item, you must return the item to us within 30 days. We reserve the right to charge the price of the replacement item to the payment card used for the original order if you do not return the item within 30 days of receiving the replacement item.
Cancellation
You may cancel your contract with us for the goods you order at any
time up to the end of the seventh working day from the day after the
date you receive the ordered goods. You do not need to give us any
reason for cancelling your contract nor will you have to pay any penalty.
To cancel your contract you must notify us in
writing or email.
If you have received the goods before you cancel your contract then
you must send the goods back in pristine condition, unopened, to our
contact address in at your own cost and risk. If you cancel your contract
but we have already processed the goods for delivery you must not unpack
the goods when they are received by you and you must send the goods back
to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited when goods are returned to us and have been inspected for any defects, payment will be processed as soon as possible and in any event within 30 days of your order.
If you cancel the contract but do not return the goods to us in the condition they were in when delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Liability
If the goods we deliver are not what you ordered or are damaged or
defective or the delivery is of an incorrect quantity, then (except
where you are dealing as a consumer within the meaning of the Unfair Contract
Terms Act 1977) we shall have no liability to you unless you notify
us in writing at our contact address of the problem within 10 working
days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, then (except where you are dealing as a consumer) we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition then at your option
we will either:
make good any shortage or non-delivery;
replace or repair any goods that are damaged or defective; or
refund to you the amount paid by you for the goods in question in
whatever way we choose.
and (except where you are dealing as a consumer) we shall have no
further liability to you.
Save as precluded by law and except where you are dealing as a consumer, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under the clause above.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Notices
Unless otherwise expressly stated in these terms and conditions, all
notices from you to us must be in writing and sent to our contact
address at Palmers Stores Ltd, 37-39 Market Place, Great Yarmouth,
Norfolk, NR30 1LU and all notices from us to you will
be displayed on our website from to time.
Events beyond our control
We shall have no liability to you for any failure to deliver goods
you have ordered or any delay in doing so or for any damage or defect
to goods delivered that is caused by any event or circumstance beyond
our reasonable control including, without limitation, strikes, lock-outs
and other industrial disputes, breakdown of systems or network access,
flood, fire, explosion or accident.
Invalidity
If any part of these terms and conditions is unenforceable (including
any provision in which we exclude our liability to you) the enforceability
of any other part of these conditions will not be affected to the
extent that they are capable of continuing in force without the unenforceable
term or condition.
Privacy
You acknowledge and agree to be bound by the terms of our privacy
policy.
Third party rights
Except for our affiliates, directors, employees or representatives,
a person who is not a party to this agreement has no right under the
UK Contracts (Rights of Third Parties) Act 1999 to enforce any term
of this agreement but this does not affect any right or remedy of
a third party that exists or is available apart from that Act.
Governing law
The contract between us shall be governed by and interpreted in accordance
with English law and the English courts shall have jurisdiction to
resolve any disputes between us.
Entire agreement
These terms and conditions, together with our current website prices,
delivery details, contact details and privacy policy, set out the
whole of our agreement relating to the supply of the goods to you
by us and except where you are dealing as a consumer:
Nothing said by any sales person on our behalf should be understood
as a variation of these terms and conditions or as an authorised representation
about the nature or quality of any goods offered for sale by us; and,
Save for fraud or fraudulent misrepresentation, we shall have no liability
for any such representation being untrue or misleading.
